(Updated on 11/10/2022)
For the transport tickets sold by the Société Anonyme d’Économie Mixte du Roc d’Enfer and valid on the Roc d’Enfer domain (St Jean d’Aulps, Bellevaux/La Chevrerie) and the Portes du Soleil:
The SAEM du Roc d’Enfer is located at:
32 Route de la Télécabine – 74430 St Jean d’Aulps
Phone: +33 4 50 79 61 24 – Fax: +33 4 50 84 27 48 – Email: regie@rocdenfer.com
SIRET: 824 092 886 00012
EU VAT number: FR94 824 092 886 00012
The purchase of a pass implies the customer’s knowledge and acceptance of the entire present General Terms and Conditions of Sale and Use (CGVU), without prejudice to the usual means of recourse.
If any provision of these conditions is found to be lacking, it shall be considered as governed by the practices in force within the ski lift industry for companies based in France.
The pass consists of a support on which a transport ticket is registered.
The pass grants access to the ski area of ROC d’ENFER (for Roc d’Enfer passes) and to the ski area of the Portes du Soleil (for Portes du Soleil passes).
Passes with a duration longer than the shortest duration offered are strictly personal, non-transferable, and non-assignable.
For children under 5 years old, the pass is free; the accompanying person must request a free transport ticket for the child and must be able to provide proof of the child’s age at the ticket check.
The 5-hour pass: the time count starts as soon as the first control gate is passed. The user is responsible for ensuring the validity of their pass during the time spent on the ski area.
The pass is only valid for the current season, and therefore loses its validity at the end of the season.
Pass checks are carried out by passing through the control gates or the iPads designated for this purpose at the lift departure points.
Transport tickets are issued on the following supports:
– Single-use free support: Round-trip pedestrian, One-way pedestrian, and Return pedestrian.
– Rechargeable support, for which the client is charged (3 Euros) for all other passes.
– Passes for children under 5 years old (free) and adults over 75 years old (free) must be issued on rechargeable supports.
– Loyalty points obtained during promotional events can only be loaded and used on a “rechargeable” support.
Rechargeable supports are reusable one or more times, within a warranty period of 3 years.
The warranty applies only in cases of normal use of the support and consists of issuing a new support to replace the defective one. The client will be responsible for reloading the “Soleils” from their Portes du Soleil loyalty program by logging into their personal “My Club Portes du Soleil” account.
The sale of passes with a duration of more than 7 days is subject to the submission of a recent passport-style photograph, taken from the front, without sunglasses or headgear.
This photograph will be stored by Team Axess in its ticketing system to facilitate any future reloading or re-issuance of the Ticket.
All public prices for passes, transport tickets, and supports are displayed at the sales points. These prices are expressed in euros, including all taxes.
They are also listed in the “trail map” brochure (for Roc d’Enfer passes), on the website www.rocdenfer.com, and on skipass.rocdenfer.com.
Discounts or free passes are offered to various categories of people according to the terms available at the sales points and upon presentation of documents justifying the discount at the time of purchase. No discounts will be granted after the purchase.
The customer’s age to be considered will be determined as follows:
– For day pass(es): the day the pass becomes valid.
– For season pass: the year of birth.
Only the rates available at the administrative offices are official.
Payments are made in euros:
– Either by cheque drawn on a bank account opened in France, issued to the order of the company: SAEM Roc d’Enfer.
– Or in cash.
– Or by credit card accepted by SAEM Roc d’Enfer.
Note: Foreign cheques cannot be used as a payment method.
Each pass issuance results in the delivery of a sales receipt, which includes:
– Date of purchase
– Transaction number
– Cash register number
– Type of pass
– Quantity of passes purchased
– Pass number
– Insurance, if applicable
– Total amount including tax
This receipt must be kept carefully and presented as supporting documentation for any request or complaint.
Absence of pass – Invalid transport ticket. Failure to comply with police regulations. Failure to comply with decrees, particularly those specifying or prescribing general measures to address public health emergencies.
The customer must carry their pass throughout the entire journey on the ski lift, from the departure area to the arrival area.
The absence of a pass, the use of an invalid transport ticket, or failure to comply with the police regulations posted at the lift departure points, as observed by a controller, will result in:
– Either the payment of a fixed fine that extinguishes public action. This fixed fine is equal to FIVE times the value of the daily transport ticket corresponding to the ski lift network in question (Roc d’Enfer ski area for a Roc d’Enfer pass, Portes du Soleil ski area for a Portes du Soleil pass), plus, if applicable, any administrative fees, the amount of which is set by the applicable regulations (Articles L342-15, R342-19, and R342-20 of the Tourism Code, Articles 529-3 and following of the Criminal Procedure Code, and Article L2241-36 of the Transport Code);
Controllers may request the presentation of any documents justifying the discounted or free fare benefits granted to the holder of a reduced or free transport ticket.
– Or legal action.
Controllers may request the presentation of any documents justifying the discounted or free fare benefits granted to the holder of a reduced or free transport ticket.
If the offender refuses or is unable to justify their identity, the controller must immediately report the matter to any judicial police officer of the competent national police, who may then instruct the controller to immediately present the offender.
The controller may also immediately confiscate the pass in order to return it to its rightful owner.
In case of loss or theft, and upon presentation of the SALES RECEIPT, a new pass will be issued for the remaining duration.
The customer must go to a sales point at the Roc d’Enfer ski area.
The customer must present the sales receipt (an ID will be required for season passes).
If the transport ticket was issued on a rechargeable support, the customer must purchase a new support at the current rate.
Lost or stolen passes will be deactivated.
Only a complete shutdown of more than half a day, affecting more than 80% of the ski lifts on the Roc d’Enfer ski area, may entitle the customer to compensation for the inconvenience suffered, upon presentation of their pass and the completion of a compensation request form, which can be obtained at the St Jean d’Aulps or La Chèvrerie sales points.
The supporting documents, along with the compensation request form, must be sent to SAEM Roc d’Enfer, 32 Route de la Télécabine, 74430 St Jean d’Aulps, or by email to regie@rocdenfer.com within 30 days.
This compensation can take the following forms, at the customer’s choice:
– Either an immediate extension of the validity of the transport ticket;
– Or a credit for five hours or a full day (depending on the type of pass purchased), to be used no later than March 31, 2023;
– Or a delayed refund corresponding to the number of days of closure, multiplied by the price of the purchased pass, adjusted to the number of days the pass was valid during the operation period, minus a one-day waiting period at the current base rate.
A force majeure event is defined as any unforeseeable, irresistible, and external event, beyond the control of the parties, such as those typically recognized by the case law of French courts, including but not limited to, administrative closure due to a pandemic, government or legal restrictions, legal or regulatory changes preventing the parties from continuing their activities, and telecommunications blockages.
In the event of a shutdown of all ski lifts due to a force majeure event resulting in a suspension of the contract for more than 15 consecutive days, winter season passes for 2020/2021 giving access to the area may be eligible for a refund corresponding to the number of weeks of closure, multiplied by the price of the season pass, adjusted to the number of weeks of operation initially scheduled, minus a one-day waiting period at the current base rate.
In the case where the transport tickets issued are not used or not fully exhausted, they will neither be refunded nor exchanged.
Non-consecutive day passes must be used during the current season; beyond that, they cannot be used, and no refund or validity extension will be provided.
It is possible to cover this type of risk with specific insurance. For more information, please inquire at the sales points.
Personal insurance may not cover all the risks associated with snow sports, so a specific ski insurance product for the Portes du Soleil ski areas, called “Snowrisk,” is offered for customers to choose from. The ski lifts are only vendors of the insurance, and the contract is established between the skier and the insurance company.
The SNOWRISK insurance is offered by GRITCHEN ASSURANCES. For all details, visit www.snowrisk.com.
Only the terms of use and coverage outlined in the informational brochures available at the sales points and on the online sales site apply, and these may be subject to change without notice.
The duration of the insurance is the same as the duration of the transport ticket. The receipt, the automatic ticketing receipt, and the online order confirmation serve as proof of insurance.
The rules are displayed at the sales counters and are available online.
The loyalty points acquired at the counter have not been valid since April 2019. A new loyalty system was implemented by the Portes du Soleil since the winter season of 2018/2019.
From the online sales site, the customer is invited to join “My Club PDS.”
Upon activating their account, the customer registers cards using the WTP number. They can register up to 7 cards.
In their account, only one counter indicates the “Soleils” earned. 200 “Soleils” are required to obtain a free Portes du Soleil day pass. If their counter shows they can benefit from a free day, they can choose which card to load the acquired day onto.
In their account, the customer can see a summary of their purchases by card.
In the event of a health emergency, the customer is required to comply with the regulatory requirements and health measures implemented by the SAEM DU ROC D’ENFER.
Any complaint must be sent to SAEM Roc d’Enfer, 32 Route de la Télécabine, 74430 St Jean d’Aulps, or by email at regie@rocdenfer.com within two months following the occurrence of the event that led to the complaint, without prejudice to legal remedies and deadlines.
All the information required by SAEM ROC d’ENFER for the issuance of a pass is mandatory. If one or more required pieces of information are missing, the pass cannot be issued.
Certain data (such as postal address, email, phone number) may also be requested from customers by SAEM ROC d’ENFER for the purpose of sending commercial offers, in accordance with the provisions of the LCEN law of June 21, 2004.
Data related to movements are also collected for managing access to the ski lifts and for ticket control operations. The data is also collected for statistical purposes.
The SAEM du ROC D’ENFER disclaims all responsibility in the event of an accident. The registration includes a clause where clients accept the associated risks.
These Terms and Conditions are governed by French law, both for their interpretation and implementation.
Any disputes arising regarding the validity, interpretation, execution or non-execution, interruption, or termination of this contract will be submitted to mediation (conciliation).
The parties to the contract are free to accept or refuse mediation (conciliation).
The parties will jointly select a qualified, independent, neutral, and impartial mediator.
The solution proposed by the mediator (conciliator) is not binding on the parties to the contract.
If no amicable settlement is reached, the dispute will be brought before the competent courts.
Mediator’s contact address: MTV Médiation Tourisme Voyage – BP 80303 – 75823 PARIS CEDEX 17.
Suggestions can be made:
In writing to (ask the cashiers for the forms):
SAEM du ROC D’ENFER
32 Route de la Télécabine
74430 ST JEAN D’AULPS
By email: regie@rocdenfer.com
