(Updated on 10/11/2022)
FOR TRANSPORT PASSES SOLD BY THE PUBLIC LIMITED COMPANY OF MIXED ECONOMY OF ROC D’ENFER AND USABLE ON THE ROC D’ENFER DOMAIN (ST JEAN D’AULPS, BELLEVAUX/LA CHEVRERIE) AND THE PORTES DU SOLEIL
The SAEM of ROC D’ENFER is located at: 32 Route de la Télécabine – 74430 ST JEAN D’AULPS
Phone: +33 (0)4 50 79 61 24 – Fax: +33 (0)4 50 84 27 48 – Email: regie@rocdenfer.com
SIRET: 824 092 886 00012
EU VAT Number: FR94 824 092 886 00012
The purchase of a pass implies the knowledge and acceptance by the individual (hereinafter referred to as “the client”) of all these GTCU, without prejudice to usual means of recourse.
If any provision of these terms is found to be lacking, it shall be considered to be governed by the customary practices in the ski lift industry for companies headquartered in France.
The Pass consists of a medium on which a transport ticket is recorded.
The Pass provides access to the Roc d’Enfer ski area (for Roc d’Enfer Passes) and the Portes du Soleil ski area (for Portes du Soleil Passes).
Passes with a duration exceeding the shortest available duration are strictly personal, non-transferable, and non-exchangeable.
Free Passes for children under 5: The accompanying adult must request a free transport ticket for the child and must be able to provide proof of the child’s age at the ticket counter.
The 5-hour Pass: The time countdown begins as soon as the user passes through the first control gate. It is the user’s responsibility to ensure the validity of their pass for the duration of their stay on the ski area.
The pass is only valid for the current season and expires at the end of each season.
Pass control is carried out by passing through designated control gates or using iPads located at the entrances to the ski lifts.
Transport tickets are issued on the following types of media:
Free passes for children under 5 and adults over 75 must be issued on rechargeable media.
Loyalty points earned during promotional events can only be loaded onto and used with a “rechargeable” medium.
Rechargeable media can be reused multiple times within a warranty period of three years.
The warranty only applies to normal use of the medium and includes the issuance of a new medium to replace a defective one. The customer is responsible for reloading “Soleils” from their Portes du Soleil loyalty program by logging into their personal “My Club Portes du Soleil” account.
The sale of passes with a duration exceeding 7 days is contingent upon the provision of a recent, frontal identity photograph, without sunglasses or headgear.
This photograph will be retained by Team Axess in its ticketing system to facilitate any future reloads or reissuance of the Ticket.
All public prices for the sale of passes, transport tickets, and media are displayed at the points of sale. These prices are expressed in euros and include all taxes.
They are also included in the “trail map” brochure (for Roc d’Enfer passes) and are available on the website www.rocdenfer.com and skipass.rocdenfer.com.
Discounts or free passes are offered to different categories of people according to the terms available at the points of sale, upon presentation of the necessary documents justifying the applicable discount at the time of purchase. No discounts will be granted after the purchase.
The determination of the age of the customer will be based on the following:
Only the prices available at the administrative offices are authoritative.
Payments are made in euros:
Note: Foreign cheques cannot be used as a method of payment.
Absence of pass – Invalid transport ticket. Non-compliance with police regulations. Non-compliance with decrees, particularly those specifying or prescribing general measures to address public health emergencies.
The customer must carry their pass throughout the entire journey on the ski lift, from the departure area to the arrival area.
The absence of a pass, use of an invalid transport ticket, or failure to comply with the police regulations displayed at the ski lift departure will result in:
If the violator refuses or is unable to provide proof of identity, the controller will immediately report to any officer of the national police who is territorially competent, who may then order the violator to present themselves immediately.
The controller may also proceed to immediately confiscate the pass to return it to its rightful owner.
Only a complete stop of more than half a day affecting over 80% of the ski lifts in the Roc d’Enfer ski area can result in compensation for the customer’s losses upon presentation of their pass and the establishment of a compensation request form issued at the sales points in St Jean d’Aulps or La Chèvrerie.
The supporting documents, along with the request form, must be sent to SAEM Roc d’Enfer, 32 Route de la Télécabine, 74430 St Jean d’Aulps, or by email at regie@rocdenfer.com within 30 days.
This compensation may take the following forms, at the customer’s choice:
Force majeure is defined as any unforeseen, irresistible, and external event, independent of the will of the parties, as typically recognized by the jurisprudence of French courts and tribunals. This includes, but is not limited to, administrative closures related to a pandemic, government or legal restrictions, legal or regulatory changes preventing the parties from continuing their activities, and telecommunications blockages.
In the event of a complete interruption of all ski lifts due to a case of force majeure leading to a suspension of the contract for more than 15 consecutive days, the winter season passes for 2020/2021 granting access to the area may be eligible for a refund corresponding to the number of weeks of closure multiplied by the price of the seasonal pass, adjusted for the number of weeks of opening originally planned, minus one day of waiting at the current base rate.
Personal insurance does not necessarily cover all the risks associated with skiing. Therefore, a ski insurance product specific to the Portes du Soleil resorts, called “Snowrisk,” is offered for customer choice. The ski lifts are only sellers of this insurance; the contract is established between the skier and the insurance company.
The SNOWRISK insurance is offered by GRITCHEN ASSURANCES. All details can be found at www.snowrisk.com.
Only the terms of use and guarantees outlined in the information brochures available at the cash registers and on the online sales site apply and may be subject to change without notice.
The duration of the insurance is the same as that of the transport ticket. The receipt, automatic cash register ticket, and online order confirmation serve as proof of insurance.
In the event of a health emergency, the customer is required to comply with the regulatory provisions and health measures implemented by SAEM DU ROC D’ENFER.
All information requested by SAEM ROC D’ENFER for the issuance of a pass is mandatory. If one or more mandatory pieces of information are missing, the issuance of the pass cannot take place.
Certain data (postal address, email, phone number) may also be requested from Clients by SAEM ROC D’ENFER to enable the sending of commercial offers, in accordance with the provisions of the LCEN law of June 21, 2004.
Data related to travel are also collected for the management of access operations to the ski lifts and for the control of transport titles. The data is also collected for statistical purposes.
The SAEM of ROC D’ENFER disclaims all responsibility in the event of an accident. Registrations include a clause accepting the risk by the clients.
The present CGVU are governed, both for their interpretation and implementation, by French law.
Disputes arising regarding the validity of the interpretation, execution, non-execution, interruption, or termination of this contract will be submitted to mediation (or conciliation).
The parties to the contract remain free to accept or refuse recourse to mediation (or conciliation).
The parties to the contracts will mutually agree to appoint a qualified, independent, neutral, and impartial person.
The solution proposed by the mediator (or conciliator) is not binding on the parties to the contract.
In the absence of an amicable settlement, the dispute will be brought before the competent courts.
Mediator’s address: MTV Médiation Tourisme Voyage – BP 80303 – 75823 PARIS CEDEX 17
The SAEM Roc d’Enfer values customer feedback and suggestions. Clients are encouraged to share their comments, suggestions, or complaints regarding their experience. Suggestions can be made:
